I have a question about a payment. How can I contact support?

Please reach out in your dedicated Slack channel or by email at [email protected]. We kindly ask that you avoid contacting our banking partners directly, as they are not best suited to assist you.

My funds are missing or have not landed in my account.

Contact us in your dedicated Slack channel or by email at [email protected] and we will investigate. If you have sent funds from your bank account, request a Trace ID for an ACH payment or an IMAD for a wire from your bank. Providing this information will help us track down the transaction faster.

When will the funds land in the account?

Onramp Transfers
- Standard ACH transactions can take 3-5 business days to arrive in your wallet.
Offramp Transfers
- Standard ACH transactions can take 1-3 business days to arrive in your account.
- Same-day ACH transactions sent before 4 pm EST will arrive at their destination on the same business day.
- Wires can take a few hours to process, but they will be processed the same business day as long as they are received before 5 p.m. EST.

What is the minimum amount that I can send or receive?

Onramp Transfers
- For USD-USDC onramp transfers, the minimum amount is $1.
On-chain Transfers
- For USDC on-chain transfers, the minimum amount is $0.01.
Offramp Transfers
- For USDC-USD offramp transfers, the minimum amount is $1.
- For USDC-EUR offramp transfers, the minimum amount is $1.
- For USDC-BRL offramp transfers, the minimum amount is $10.

My bank doesn’t recognize the Routing Number for the payment. What should I do?

The correct routing numbers for Lead Bank are 101019644 for virtual accounts, which can be found on FRB Services' website. The American Bankers Association (ABA) also provides an online lookup tool for routing numbers, which can be accessed here.

If you encounter any errors, please contact your bank's support and inform them that these routing numbers are listed on the websites mentioned above and should be recognized to support wire and ACH payments.